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Back to Animoto Sign in Submit a request My activities How can we help you today? Making a video Build unique, branded marketing videos in minutes. Use a pre-built template or start from scratch. Save and Share Help and information related to downloading, saving, and sharing your video. Subscriptions Information about Animoto billing and purchasing. Animoto Memories An Animoto legacy slideshow-making tool used to create videos to share with friends and family. Alerts Alerts ★ ALERT: Slow upload speeds ALERT: Missing Project Text ALERT: Trouble Resetting Password ALERT: Adobe flash plug-in failed to load FAQ's FAQ's Contacting Animoto's Customer Team General Data Protection Regulation (GDPR) and Animoto Best browsers for Animoto FAQ's Changing Payment Currency Trouble completing a purchase How to remove trial watermark after purchasing Editing a produced video Subscriptions Making a subscription purchase ★ Will my card be automatically charged when my Animoto account renews? Reseller Licensing Making monthly payments Can I pay to produce a single video? State Sales Tax Animoto's W-9 Form Managing my subscription ★ What is Animoto's refund policy? Changing your Animoto password How do I turn off subscription auto-renewal? Changing the payment method on your account How do I cancel or update a subscription purchased from my iPhone/iPad? Does Animoto provide receipts and invoices? See all 7 articles Making a video Creating your video Working with video clips Logo blocks Per block timing control Adding songs/music to a video Replacing default content Using custom colors and fonts See all 11 articles Getting Started Computer system requirements for Animoto video builder Using blocks during video creation Choosing the right template for your videos Creating your first Animoto video Save and Share Sharing on Social Media Connect to your Facebook Account Best Resolution for Facebook Facebook privacy and video sharing FAQ Call to action (CTA) Sharing to Facebook Downloading, Watching, & Sharing Videos Sharing your Animoto video Saving/Downloading your video Colors that appear faded or muted in a video How do I join MP4 files? How to modify your embed code to support custom video sizes Video Quality and Resolution See all 19 articles My Account Copyrights & Licenses Selling Videos on iTunes, Amazon, and Netflix Copyright Notifications What is your policy on copyright? Animoto For Education / For Non-Profits ★ Getting Started with Animoto for Education Creating a Google email for your Master education account Learn more about Animoto for Education plans Non-profit organization accounts How do I set up free Education accounts for my students? Why isn't my code working? See all 7 articles Popular Questions FAQs How do I add the additional two users to my Business Plan? Can I merge my accounts? Mobile Apps Animoto for Android Editing a produced video on the android app Android Nougat Update Animoto Marketing for Android How do I access my account information? Can I use music from my phone/tablet on the Android App? How and why should I upgrade my account for My Android App? See all 9 articles Animoto for iOS (iPhone, iPad) Web-only project notification Download video on lite plan Adding more than 20 photos to a video Play video in landscape mode Deleting uploaded photos/videos from the app Changing the speed of your video slides See all 12 articles Animoto Resources Important Security Announcement ★ Important Security Announcement More information on salted and hashed passwords Additional Information for Rhode Island Residents Creating Your Animoto Memories (legacy tool) Video Setting or changing the cover image of your video (Animoto Memories - legacy tool) Uploading own music (Animoto Memories - legacy tool) Extending video length past 20 minutes (Animoto Memories - legacy tool) Making video clips longer than 10 seconds (Animoto Memories - legacy tool) Adjusting the audio / volume level (Animoto Memories - legacy tool) Customizable slideshow styles (Animoto Memories - legacy tool) See all 11 articles Developer Resources oEmbed API Animoto Memories Animoto Memories Notification ★ Access to Animoto Memories Got a question? We're here to help! The Animoto Team responds to requests during business hours Monday - Friday (limited support evenings and weekends). We'll get back to you as quickly as possible. Submit a request Powered by Zendesk...